When to contact support

Fix a bid that won't process

1 min read

When a bid won't process, wait a moment, since large files take longer, and refresh the page. If it is still stuck, delete and re-upload it or email support.

Fix Level Bids not running

1 min read

Level Bids runs only after every bid finishes uploading and processing. Confirm processing is done, then run Level Bids again. It is usually timing, not data.

Numbers that don't add up

1 min read

A Leveled Price below Base Bid usually means priced Suggested Items await approval, and one above it means plugs were added. Here is the fix for each case.

A column is missing

1 min read

A missing bidder or scope sheet column is usually hidden or still processing, not deleted. Turn it back on in Manage Columns; column settings are per person.

A bidder has the wrong name

1 min read

Consight names each bidder from their proposal. To fix a wrong name, choose Rename Bidder in the three-dot menu above the column; pricing stays as it was.

Find a missing bid package

1 min read

A missing bid package is almost always hidden by a filter. Set the status filter to All Bid Packages, clear the search bar, and refresh the page.

Fix a BuildingConnected import problem

1 min read

Most BuildingConnected import problems are a lost connection or a run in progress. Reconnect in Settings or wait, then retry; Consight never makes duplicates.